Thanks for purchasing a Covered Creations product.

If you’re looking to return or exchange your order for whatever reason, we're here to help! We offer returns or exchanges within 14 days of purchase. You can return your product for exchange for a different product, or a refund to the original payment method.

 

In order to be eligible for a return, you have to return the product within 14 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.

 

After we receive your item, we will inspect it and process your refund. The money will be refunded to the original payment method you’ve used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.

 

If the product is damaged in any way, or you have initiated the return after 14 calendar days have passed, you will not be eligible for a refund.

 

If anything is unclear or you wish to request a return, please contact our customer support team returns@coveredcreations.co.uk

 

If the product is faulty or damaged in any way then we will arrange a free return and refund the original delivery costs in all other cases then these delivery costs are non-refundable.