Product Care Guide

Candle Care – Getting the best from your candles - safely

We provide approximate burn times for our Candles, but this will depend on how they are stored and cared for.

We recommend following our Care Guide. Even if they’re not ours, we want you to get the best out of your candles.

The First Burn Is the Most Important…

To ensure you get the an even burn for the life of your candle; the first time you light it you should allow the candle to burn until the wax has almost melted to the edges, creating what’s known as a ‘full meltpool’. If a candle only melts part way across the first time it is burnt it is unlikely to ever melt fully, creating ‘tunnelling’. Effectively a hole down the middle, and this will reduce its total burn time.

For our medium candles, the first burn should be around 4 hours.

Storing and Positioning your Candle

Candle waxes and fragrances are sensitive to temperature and light. When not in use, try and store your candle in a cool dry place. To get the optimum burn when you position your candle try and avoid draughts, direct sunlight, and heat sources such as radiators as these will soften the wax and stop the candle burning evenly.

Always keep your candles away from soft furnishings such as curtains and position them where they cannot be knocked or caught by passers-by  or pets – always avoid fire risks. If you need to move your candle blow it out and wait until cool, melted wax is hot.

Using your Candle

  1. Light your candle in a well-ventilated space, away from drafts, which can cause sooting (black marks inside the jar), or uneven burning.

  2. If soot does form extinguish the candle, wait for it to cool, then wipe with a damp cloth.

  3. Burn your candle for only as long as it takes for the wax to melt and pool to the edges. Burning for longer can cause the wick to move, or slant.

  4. Make sure you stop burning your candle before it reaches the bottom. For some candles this is around 10mm. Our candles have a built in ‘sustainer’ and should stop burning naturally.

  5. We recommend using a lid when not in use to prevent dust, and to prolong the life of the candle. Remove the lid to release the fragrance or to light the candle.


Caring for and Trimming your Wick


  1. It’s important to keep the wax pool free from wax trimmings and matches, as debris can act as a secondary wick causing the candle to burn faster.

  2. After blowing out your candle (or extinguishing with a snuffer - recommended) centre and straighten the wick while the wax is still soft.

  3. Burning a candle for too long can cause the wick to slant. If you notice a flaming wick slanting towards the edge of the jar, extinguish the flame and straighten the wick to stop the glass cracking.

  4. Long or crooked wicks can create high flames, smoking, or sooting. For best results keep your wick trimmed to around 5mm, and if it ‘mushrooms’ nip the top off, this will stop it burning too fast

Quality candles will have been through rigorous testing to ensure they burn safely and evenly however, you should always read the safety instructions. These can be found on the base of the candle


Never leave a candle unattended.

Place candles away from draughts, children, and pets.

Always place candles on a heat resistant, and level surface

Reed Diffuser Care Guide

Why choose a Reed Diffuser?

Unlike candles Reed Diffusers require no heat and are flame free. They disperse fragrance into the air naturally 24/7.

Reed Diffusers contain a base oil and fragrance, which is drawn up by the reeds, slowly evaporating and gently filling your home with fragrance.



Positioning your Reed Diffuser


Think of your diffuser as a bunch of flowers, position it where people walk by so that the fragrance is wafted as they pass. Perhaps in a hallway or near a room entrance.

If using the diffuser in a small room use fewer reeds for a more subtle fragrance.

Position the Diffuser out of direct heat, sunlight or draughts, as this will cause faster evaporation. Keep out of reach of children and pets.

We recommend using a diffuser tray or mat under the bottle to avoid any damage to your furniture.



Using your Reed Diffuser


For a fragrance boost flip the reeds occasionally, but not too often as the more often you ‘flip’ the faster the oil will disperse.

Take care when handling or flipping the reeds as the contents may cause skin irritation.

If you do get the oil onto your skin, you should wash the area immediately with plenty of soap and water. If you get it in your eyes rinse with water and seek medical attention.

Do not light the reeds and do not ingest.

You should always read the safety instructions. These can be found on the base of the bottle.